Terms of service

These Terms of Service apply when you visit thecushies.com or buy from us. "We", "us" and "The Cushies" mean the operator of this store. "You" means anyone who visits the site or places an order. By using the site or placing an order, you agree to these terms. Questions? Email hello@thecushies.com.

1. Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in these terms limits those rights.

2. Using our site

You must be at least 18, or have a parent or guardian's permission, to place an order. Please don't misuse the site, try to break its security, or use it for anything unlawful. We can refuse service or cancel orders that look fraudulent or break these terms.

3. Products and descriptions

We do our best to show our products accurately. Colours can look slightly different depending on your screen, and some photos are styled or digitally created to show the product in use. The Cushies are comfort footwear. They are not a medical device and are not intended to diagnose, treat or cure any condition. If you have ongoing foot or joint pain, please see a health professional.

4. Prices and offers

All prices are in Australian dollars (AUD). Offers such as Buy 1, Get 1 FREE and multi-pair pricing are applied automatically in the cart and can't be combined with other discounts unless we say so. We may change prices or end an offer at any time, but changes won't affect an order you've already placed. If a product is listed at an obviously wrong price because of an error, we may cancel the order and refund you in full.

5. Orders and payment

When you place an order you make an offer to buy. We accept it when we send your shipping confirmation. Payments are processed securely by our payment providers, and we don't store your full card details. If we can't fulfil your order, for example because an item is out of stock, we'll let you know and refund you in full.

6. Shipping

We ship free with tracking across Australia. Delivery times are estimates. See our Shipping Policy for details. Please make sure your delivery address is correct, as we can't be responsible for parcels sent to an incorrect address you entered.

7. Returns, refunds and cancellations

Our Refund Policy explains how returns, exchanges, cancellations and refunds work. It forms part of these terms.

8. Shipping Protection + Free Size Swap

Shipping Protection is an optional add-on (A$3.95) that you can remove in your cart before checkout. It covers reshipping if your parcel is lost or stolen in transit, plus one free size swap per order, as described in our Refund Policy. It does not replace or reduce your rights under the Australian Consumer Law.

9. Reviews and content you send us

If you send us a review, photo or message, you allow us to use it on our site and social media to show other customers. We'll never edit a review to change its meaning, and we don't publish fake reviews.

10. Intellectual property

The content on this site, including text, images, logos and design, belongs to us or our licensors. Please don't copy or reuse it without our written permission.

11. Liability

To the extent permitted by law, and except for your rights under the Australian Consumer Law, we aren't liable for indirect or consequential loss arising from your use of the site or our products. Where our liability can be limited, it is limited to resupplying the goods or refunding the price you paid.

12. Privacy

We handle your personal information as described in our Privacy Policy.

13. Changes to these terms

We may update these terms from time to time. The version on this page at the time you place your order applies to that order.

14. Governing law

These terms are governed by the laws of Australia. You can contact us at any time at hello@thecushies.com.