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The offer
How do I get the second pair free?
Choose "2 pairs" on the product page, or add 2 pairs to your cart. The second pair becomes free automatically. No code needed.
How does the 3-pair deal work?
Add 3 pairs and you pay A$99.90 for all three. The price updates automatically in your cart.
Can the pairs be different colours and sizes?
Yes. Mix any colours and sizes in one order. Everything ships together in one parcel.
Are there any hidden fees?
No. No subscriptions, no extra charges at the door. Shipping across Australia is free. The only optional extra is Shipping Protection + Free Size Swap (A$3.95), which you can remove in your cart.
Sizing and fit
Do they run big or small?
They have a little extra room, so you can wear them with socks. Each size covers two half sizes. If you're between sizes, pick the smaller one. They're open-toe, so a bit of space at the front is normal. Check our size guide, or email us your foot length and we'll help you choose.
Do they fit wide feet?
Yes. The footbed is roomy and the strap is soft and wide, so most people with wide feet or bunions find them comfortable.
Do you have men's sizes?
Yes. The slides are unisex and go up to men's AU 11.5. As a rule of thumb, men's size is about two sizes smaller than women's (women's 11 ≈ men's 9). Both are shown in the size picker and the size guide.
Do you have small sizes?
Yes, from women's AU 3.5 (EU 34-35), which also suits older kids and teens.
Comfort
Will they fix my foot pain?
No footwear can promise that, and they're not a medical product. What they do is cushion every step: the thick foam compresses under your weight and takes pressure off hard floors. Lots of people who stand all day or have sore heels and knees say they feel the difference. If you have ongoing pain, please see your GP or podiatrist.
Do they have arch support?
The footbed has a gentle contour that follows your foot, but it's soft cushioning, not a firm orthotic.
Are they as soft as they look?
Yes, once they've warmed up. Straight out of the parcel, especially after a cold trip, they can feel firmer than expected. The foam is made to soften with wear over the first week.
Mine feel stiff. How do I soften them?
Soak them in warm to hot (not boiling) water for 15–30 minutes, or leave them in a warm shower for 15–20 minutes. Then let them dry at room temperature (above about 22°C). They'll feel noticeably softer.
Material and care
What are they made of?
EVA foam, moulded in one solid piece. It's light, soft and waterproof, with no glue or seams to come apart.
Are they waterproof?
Yes. Wear them at the beach, by the pool, in the shower, in the garden or around the house. Water, sand and chlorine rinse straight off.
How do I clean them?
Wipe with warm soapy water and a soft cloth, or rinse under the tap. Don't put them in the washing machine or dryer.
Can I leave them in the sun?
Wearing them outside is fine. Just don't leave them sitting for hours in direct summer sun or in a hot car. Like all soft foam, tiny air pockets in the material shrink when it gets very hot, and the slides can shrink a little.
Are they non-slip?
The sole has a textured grip pattern for tiles, timber and wet pool decks. As with any footwear, take care on very slippery surfaces.
Shipping and tracking
How much is shipping?
Free, with tracking, on every order across Australia.
How long does delivery take?
Please allow 1–3 business days for us to process and pack your order. Delivery then usually takes 6–14 business days. Remote areas can take a few extra days. If you order several items, they all ship together. Full details are in our Shipping Policy.
Where do you ship from?
Your slides ship directly from our manufacturing partner's warehouse overseas. That's why delivery takes a little longer than a local store, and it's how we keep the price at 2 pairs for A$79.90.
How do I track my order?
You'll get a tracking number by email when your order ships. Enter it, or your order number, on our Track my order page.
My tracking hasn't updated. Is something wrong?
Usually not. Tracking can take up to 6 business days to show the first scan, and it often pauses while the parcel is between countries. No update doesn't mean your order hasn't shipped. If nothing has changed for more than 10 business days, email us and we'll look into it.
Returns, exchanges and cancellations
What is your return policy?
You can return unworn slides in their original condition within 30 days of delivery. Email us first and we'll send you the return address. Returns go back to our warehouse overseas, so return postage is paid by you; with Australia Post international parcel it usually costs around A$30–40. Once your return arrives, we refund the item price to your original payment method, minus a 20% restocking fee. The original shipping and Shipping Protection aren't refundable. Full details are in our Refund Policy.
I got the wrong size. What do I do?
If you added Shipping Protection + Free Size Swap, email us your order number and the size you need. We'll send the new size free, and you keep the first pair. Without it, a size change works like a normal return: send the pair back, and once it arrives we refund it or send the new size.
What if my slides arrive damaged or faulty?
Email us your order number and a photo of the problem within 7 days of delivery. We'll send you a replacement pair, and you don't need to send anything back.
What if I received the wrong item?
Email us a photo within 7 days of delivery and we'll send the right one at no cost.
Can I cancel my order?
Yes, free of charge within 12 hours of ordering. Email us your order number and the reason. Once an order has been processed it can't be cancelled, but you can return it after delivery.
Payments
What payment methods do you accept?
Visa, Mastercard, American Express, debit cards and PayPal, plus Apple Pay, Google Pay and Shop Pay on supported devices. Payments are processed securely, and we never see or store your card details.
What currency are your prices in?
Australian dollars (AUD), GST included where applicable.
About us
Who are you?
The Cushies is a small online brand that does one thing: comfy cushioned slides for Australian feet. Our slides are made by our manufacturing partner in China and shipped straight to you. Read more on our About us page.
Do you sell wholesale?
Yes. Email hello@thecushies.com with the quantities you need and we'll send you our wholesale prices.
How do I contact you?
Email hello@thecushies.com or use our contact page. Please include your order number if you have one.